RSS Feed

Vivitek’s NovoDSmini is set to Deliver Maximum Digital Signage Performance for SMEs

Hoofddorp, the Netherlands, May 2, 2018 - Small to medium-sized enterprises ranging from cafes, hairdressers, beauty salons, garages, small retailers and even office reception areas, are now set to become even more vibrant thanks to the introduction of Vivitek’s new NovoDSmini digital signage solution. Ideally suited to all SMEs - whatever their line of business – the NovoDSmini brings the benefits of affordable, easy-to-use indoor digital signage to small companies who want to liven up... Source: RealWire

SML RFID to exhibit at Retail Business Technology Expo 2018

-SML RFID is exhibiting at Europe’s leading event for retail on 2-3 May 2018-UK - May 2nd, 2018 - SML RFID, global leader in delivering high-performance and high quality encoded RFID tags for the majority of successful RFID retail projects, has today announced it is exhibiting at Retail Business Technology Expo (RBTE). The company will be on stand #E130 where it will be showcasing its range of RFID solutions, including certified RFID-enabled tags and its... Source: RealWire

Ultima Displays Launches Zenith, An All-In-One Display Case

Cost-effective and versatile storage solution gives customers a two-in-one resultCorby, UK, 4 October 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware provider has today launched Zenith - a brand new, multi-purpose, storage case that accommodates popups or stealth tension banner systems. The lockable, heavy-duty wheeled case can also house multiple products in one case, making transport to events easier. Additional flexibility is provided with an optional wooden top that can be added and... Source: RealWire

Ultima Displays Launches Mantis - World's First Multifunctional Roller Banner Of Its Kind

Cost-effective and flexible design gives customers a two-in-one solutionCorby, UK, 5 July 2018 - Mantis - a revolutionary multifunctional roller banner with a patent-pending top rail design which gives exhibitors a two-in-one solution - has been launched by Ultima Displays, Europe’s leading one-stop solutions and hardware provider. As the newest addition to Ultima Displays’ Economy range, which offers modern, versatile and elegantly designed products to accommodate all budgets, Mantis is the first roller banner of... Source: RealWire

Exterity selects Ekioh's TV Browser for its range of IP video products

10th April 2018, Cambridge, UK: Ekioh announced today that Exterity, a leading provider of IP video and digital signage technologies, has selected Ekioh's TV Browser to be built into its range of IPTV and digital signage solutions. Products are already being deployed in corporate offices, hospitals, hotels, casinos and airports through the world using the two companies' technologies.Ekioh's TV Browser is specifically designed for use on embedded silicon, providing extensive support for the latest W3C... Source: RealWire

Vestcom International, Inc. Acquires Integrated Retail Limited

Little Rock, Ark.— July 11, 2018—Vestcom, the leading provider of technology-enabled shelf-edge media solutions to the retail and consumer products industry, today announced the acquisition of Integrated Retail Limited (“iRex”), the UK-based retail technology company best-known for its multimedia pricing system iRexM3.The addition of iRex’s innovative solutions to Vestcom’s industry leading platform will benefit current and future clients by delivering clear and consistent content to the shelf edge via multiple forms of media, including digital,... Source: RealWire

OKI Europe to Unveil Latest Innovations at VISCOM Italia 2018

Label Printing, wide format, speciality print and visual communications will be the primary focus for OKI Europe (Hall 12, stand F39/G32) at the expo in MilanEgham, Surrey, 11th October 2018 – OKI Europe Ltd will unveil its latest revenue boosting innovations at VISCOM Italia taking place in Milan, 18-20 October 2018. Businesses from across the graphic arts sector from retailers to sign makers and beyond, can experience OKI’s pioneering technology first-hand, from digital LED innovations... Source: RealWire

Spectralink Helps Retailers Deliver an Omni-channel Customer Experience with Versity Enterprise Smartphones

Optimized for retail, Versity features best-in-class voice quality, barcode scanner, application integration and durability with a consumer smartphone look and feelLONDON, UK – March 12, 2018 – Spectralink, a leader in enterprise mobility solutions, today announced the Versity purpose-built smartphone designed for the modern retailer. The new solution combines best-in-class call quality, enterprise features and an application ready platform within a slim, durable and lightweight device. Versity enterprise smartphones help retailers achieve greater productivity and... Source: RealWire

Digital Display Content and Device Management Made Easy with Vivitek’s NovoDS Cloud

Hoofddorp, the Netherlands, June 13, 2018 - Convenience and flexibility are the benefits unlocked by Vivitek’s new NovoDS Cloud, an optional cloud-based service that enables device and content management of Vivitek’s NovoDS family of digital signage solutions. Vivitek’s NovoDS range – comprising the NovoDS-4K, NovoDS and NovoDSmini – is an easy-to-use digital signage content creation and management solution that doesn’t require any technical or programming skills. Capable of creating a real visual impact, NovoDS is... Source: RealWire

Ultima Displays Launches Its Exclusive Vision Banner Range

Unique to the portable display market, the full range of Vision Banners will be unveiled for the first time at Sign & Digital in Birmingham (24-26 April, 2018)Corby, UK, 16 April 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware providers, has launched its new ‘Vision’ Banner range, a modern, sleek and elegantly designed range of display solutions. Offering a solution for all needs and budgets, the Vision Banner range is designed to display... Source: RealWire

Panasonic to offer Pyramid Computer’s interactive touchscreen kiosks to strengthen its omni-channel retail solutions

Pyramid kiosks to complement Panasonic’s existing Point of Sale and rugged tablet and handheld offeringBRACKNELL, UK. 19th FEBRUARY 2018: Panasonic today announced that it will offer Pyramid Computer GmbH’s leading polytouch® 32 passport interactive touch screen kiosks as part of its range of solutions to address the challenge of the new omni-channel retail era. Pyramid’s fully customised solutions, including comprehensive logistical and service support, will complement Panasonic’s existing range of retail point of sale solutions... Source: RealWire

POSBANK to Showcase Newest Retail POS Solutions at EuroCIS 2018

SEOUL, SOUTH KOREA, FEBRUARY 20 - POSBANK Co., Ltd., a leading global provider of Point of Sale solutions, will showcase its newest retail POS products and solutions at EuroCIS 2018, the leading trade fair for retail technology, Feb 27 - Mar 1 in Düsseldorf, Germany.At the show, POSBANK will present the latest Point of Sale solutions to enable retailers to maximize operation efficiency and enhance customer experiences. For a retail POS solution, a supermarket POS... Source: RealWire

Star Micronics launches unique POS receipt printers with 5 interfaces plus Hub multiple connectivity at EuroCIS 2018

High Wycombe, UK, 21 February 2018: At EuroCIS 2018 (27 February - 1 March, Messe Düsseldorf, Germany), Star Micronics will be demonstrating the future of POS connectivity with pioneering solutions from leading software partners Aecora, bitbakers (Flour.io), INVENTORUM, iZettle and Pickware on Stand 9/A14. Star offers a range of flexible solutions that can easily be upgraded as your POS system evolves. From complex retail systems to a simple pop-up setup, Star has the expertise and... Source: RealWire

Gift Universe Group choose iRexM3 as their multimedia pricing system

London, 25 June 2018: Gift Universe Group, the fast-growing gifts and gadget retailer, whose brands include Menkind and RED5, today announced that they have chosen Integrated Retail's iRexM3 as their multimedia pricing system.Gift Universe has grown consistently and impressively in the highly competitive gifts and gadgets market, and this growth is even more striking against a backdrop of the highly publicised difficulties and challenges in today's retail market.Gift Universe has achieved this growth through canny... Source: RealWire

easyJet chooses Panasonic Toughpad FZ-F1 to improve customer boarding times

easyJet has developed and introduced a new pre-flight boarding system at Geneva Airport in Switzerland that speeds departures, increases flexibility and cuts costs by using Panasonic rugged handheld devices.BRACKNELL, UK. 28 MARCH 2018: Panasonic today announced that easyJet, Europe’s leading airline, has deployed Panasonic Toughpad FZ-F1 handheld devices at Geneva airport as an alternative to using airport fixed equipment to scan tickets and preboard passengers ahead of flights. The new mobile solution ensures pre-flight boarding... Source: RealWire

BIXOLON Introduces the SRP-Q300B Built-in Battery Printer to its SRP-Q300 Series Line-up to the European Market

BIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the addition of the NEW SRP-Q300B 3-inch (80mm) Direct Thermal cube Receipt and Ticket printer with Built-in Battery to complete its successful SRP-Q300 Series mPOS printer portfolio for the European market. Ideal for wire-free tablet applications, the SRP-Q300B combines quality and functionality for a variety of applications from Hospitality food trucks to Retail pop-up store... Source: RealWire

Nosto and Knomo bag AI and personalisation wins at the eCommerce Awards for Excellence

Nosto’s AI-powered personalisation solution for bag and tech accessories retail brand Knomo has been recognised as a double-winner in the eCommerce Awards for Excellence 2018. It was honoured with both the ‘Best use of AI’ and ‘Best use of Personalisation’ awards at the annual online retail industry event. The winning solution, which was implemented in partnership with the ecommerce team at Knomo, relies on Nosto’s AI analysing visitors’ online behaviour to personalise the shopping experience.... Source: RealWire

Supporting Postal and Parcel Printing Innovation, Visit BIXOLON at POST-EXPO 2018

Showcasing the Highlights of its Logistics Labelling, Ticketing and Receipting Printing TechnologyPOST-EXPO (8 -11 October 2018, Hamburg, Germany) – BIXOLON (stand B1.120), a leading global manufacturer of advanced Mobile Label and POS printers, will be showcasing products from its portfolio of Auto-ID logistics printing solutions throughout the show.Designs that offer cutting edging labelling technology for the transport and logistics market, BIXOLON will be demonstrating the two NEW 4-inch direct thermal printing solutions, the SLP-DX420C designed... Source: RealWire

Ultima Displays Launches Zenith, An All-In-One Display Case

Cost-effective and versatile storage solution gives customers a two-in-one resultCorby, UK, 4 October 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware provider has today launched Zenith - a brand new, multi-purpose, storage case that accommodates popups or stealth tension banner systems. The lockable, heavy-duty wheeled case can also house multiple products in one case, making transport to events easier. Additional flexibility is provided with an optional wooden top that can be added and... Source: RealWire

UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion

Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbotsReading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this... Source: RealWire

OKI Europe to Unveil Latest Innovations at VISCOM Italia 2018

Label Printing, wide format, speciality print and visual communications will be the primary focus for OKI Europe (Hall 12, stand F39/G32) at the expo in MilanEgham, Surrey, 11th October 2018 – OKI Europe Ltd will unveil its latest revenue boosting innovations at VISCOM Italia taking place in Milan, 18-20 October 2018. Businesses from across the graphic arts sector from retailers to sign makers and beyond, can experience OKI’s pioneering technology first-hand, from digital LED innovations... Source: RealWire

BIXOLON Launches the Cost-Effective SRP-E300 POS Printer Exclusively To the European Market

Durable and Cost-Effective 3” POS Receipt and Ticket PrinterBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the new SRP-E300 durable, yet cost-efficient 3-inch (80mm) Direct Thermal POS printer exclusively to the European market. A cost-effective Receipt and Ticket printer ideal for Retail, Hospitality and Banking applications.Sporting a compact, ergonomic design, the SRP-E300 can be used as a stand-alone printer or... Source: RealWire

OKI Europe Continues Spirit of Innovation with Launch of Augmented Reality App, Designed to Open Up a World of Instore Print Applications to Retailers

The OKI Augmented Reality (AR) Showroom is the first application utilising AR to help retailers realise the potential of printing in-store to drive customer engagement and increase basket valueEgham, Surrey, 18th October 2018 – OKI Europe Ltd today announced the launch of its new smartphone app, the ‘OKI AR Showroom’ at VISCOM Italia. This innovation enables customers to visualise OKI’s devices as well as high impact visual communications materials in their own environments through the... Source: RealWire

Explore the Latest in Hospitality Printing Innovation with BIXOLON at Restaurant and Bar Tech Live 2018

Restaurant and Bar Tech Live 2018 (25-26 September 2018, London, UK) - BIXOLON (stand 2460) a leading global manufacturer of advanced Mobile Label and POS printers, will be encouraging visitors to explore its exciting range of Hospitality printing solutions throughout the show.Highlighting the ongoing requirement for flexible, hospitality printing solutions, BIXOLON will be showcasing its multi-functional SRP-Q300 3-inch (80mm) Direct Thermal cube desktop printer series with flexible mPOS printing. Including the SRP-QE300 entry-level printer with... Source: RealWire

Star launches unique POS printer with 5 Interfaces and Multiple Peripheral Hub Functionality at Restaurant and Bar Tech Live 2018

High Wycombe, UK, 20 September 2018 At Restaurant and Bar Tech Live 2018 (25 - 26 September 2018, ExCel, London), international POS printer manufacturer Star Micronics will be demonstrating on Stand 2760 how it leads the field in POS innovation for hospitality with its latest launch of the first POS printer with 5 traditional and unique interfaces with multiple peripheral hub functionality. Star will be joined by a number of software and payment partners including... Source: RealWire

Capture customer data and benefit from low cost loyalty scheme with the Receipt Tracker Mobile Phone App

High Wycombe, UK, 23 October 2018 - International POS printer manufacturer Star Micronics announces that the Star Cloud Services Digital Receipting Solution API has been successfully incorporated into the Receipt Tracker mobile phone app that allows the retailer to send receipts direct to the customer’s mobile phone.The means by which a digital receipt can be collected are:The customer presents their phone at the point-of-sale and scans the unique in-app barcodeThe customer scans the QR code... Source: RealWire

Visit Star Micronics at Kiosk Summit 2018 for an extensive range of Kiosk Printing Solutions

High Wycombe, UK, 25 September 2018 - At Kiosk Summit 2018 (27 September, Business Design Centre, London), Star Micronics, a leading installer of packaged and modular specialist kiosk printing solutions, will be exhibiting its wide range of industry-leading products alongside kiosks from Evoke Creative, Kiosks4Business, 10 Squared and imageHOLDERS for fast food ordering, hotel check-in, cinema ticketing and betting applications. With over thirty years’ experience in the kiosk industry and an unrivalled reputation for reliability,... Source: RealWire

Star Micronics showcases unique POS printer with 5 Interfaces and Multiple Peripheral Hub Functionality at The Restaurant Show 2018

High Wycombe, UK, 26 September 2018 - At The Restaurant Show 2018 (1 - 3 October 2018, Olympia, London), international POS printer manufacturer Star Micronics will be demonstrating on Stand GM32 how it leads the field in POS innovation for hospitality with the first POS printer, mC-Print™, offering 5 traditional and unique interfaces and 2 USB host ports for multiple peripheral hub functionality. Star’s latest product launch fully demonstrates how it understands the needs of... Source: RealWire

Visit AccentPOS® at The Restaurant Show 2018 to discover the AccentPOS Hub: A comprehensive back-office dashboard for Restaurant Managers

High Wycombe, UK, 27 September 2018 - At The Restaurant Show 2018 (1 - 3 October 2018, Olympia, London) AccentPOS® will be demonstrating the AccentPOS Hub, an online companion application to its award-winning AccentPOS software. The Apple iPad point-of-sale (POS) application for hospitality venues will feature alongside the Star TSP143IIIU USB printer and TSP654IIBI Bluetooth printer on Stand GN39.AccentPOS is a leading iPad management system, offering a complete solution covering business infrastructure, point of sale... Source: RealWire

Goodtill and Star Micronics demonstrate how Tablet POS can enhance Hospitality Businesses at The Restaurant Show 2018

High Wycombe, UK, 27 September 2018 - At The Restaurant Show 2018 (1-3 October 2018, Olympia, London) Goodtill will be demonstrating its intuitive iPad POS System with industry-leading features alongside the Star TSP143IIIBI and TSP143IIIU printers on Stand US19.Combining tablets with cutting-edge software, Cloud technology and innovative hardware from Star, the POS system from Goodtill offers functionality and style. Designed to help businesses of all sizes run their operations more efficiently, the system provides innovative... Source: RealWire

Man orders mobile phone from online site, gets brick instead

Gajanan Kharat has lodged a complaint Tuesday against the e-commerce company at the Harsul police station after receiving a brick instead of a mobile phone he paid for.

Two Myntra-Jabong senior executives to exit by December

Myntra-Jabong confirmed the development about Gunjan Soni and Ananya Tripathi moving out of the organisation.

Ebay sues Amazon, saying it tried to poach its sellers

According to the complaint, Amazon representatives spelled out their email addresses and asked eBay sellers to talk on the phone in order to evade detection.

JD.com spies profits in China's giant parcel delivery market

The shift pits JD.com into greater competition with major rival Alibaba Group Holding Ltd's Cainiao network, as well as dedicated domestic parcel delivery firms such as ZTO Express and YTO Express Group Co Ltd.

'Wave two' of Amazon's Great Indian Festival to start next week

Customers can look forward to getting 'lowest ever prices' on bestselling mobile phones including Redmi 6A, and up to 90% off on Amazon Fashion, up to 80% off on Home & Kitchen products and up to 60% off on televisions.

Inside India's e-commerce battle royale

It was a war. This was Amazon and Flipkart pumping up thousands of workers.

Consumer complaints may surge 20% in season of ecommerce sales

Data shows that share of ecommerce in overall grievances stood higher than telecom and banking.

Five men arrested for robbing vans carrying Amazon products: Police

Rathore used to work as driver with Amazon Transportation Services in Gurgaon and was aware of the shipment process, which includes the sealing of such vehicles. He and his associates used to wait for vehicles loaded with consignments on highways, Verma said.

Flipkart corners more than 50pc share in festive sale, says research firm

Other players like Snapdeal, Paytm Mall and ShopClues also ran their festive offers and accounted for 17 per cent share of the sales.

Flipkart, Amazon claim record online festive sales

"We accounted for half of the e-tailer industry's GMV, driven by higher sales in mobiles and fashion verticals, which grew 70 per cent and 78 per cent," said Flipkart.

All about India's data localisation policy

RBI's directive for data localisation has now snowballed into one relating to free trade.

MobiKwik launches digital gold on its app

As the festive season has set in, MobiKwik has tied up with `SafeGold’, a digital platform that allows customers to buy, sell and receive vaulted gold.

Alibaba gears up for 10th edition of 11.11 festival

The first 11.11 in 2009 brought in US$7.8 million in gross merchandise value (GMV). Total GMV generated in 2017 was US$25.3 billion.

Out for delivery, 5 courier boys flee with goods worth Rs 2.3L

The accused have been identified as Vikas Kumar, Rajesh, Puneet, Darshan and Rohit, all residents of Dehradun. They were employees of Red Go Supply Chain Private Limited, which is the courier partner of Amazon.com to deliver goods to its customers in Dehradun.

Paytm launches 'PayPay' mobile wallet in Japan in JV with SoftBank, Yahoo Japan

Paytm is also offering a ‘cashback’ to users of PayPay in Japan, a concept which the SoftBank and Alibaba-backed company has been pushing aggressively in India to win new customers and see more transactions.

E-commerce accounts for 90% of grievances

As complaints grow, demand for a regulator gains ground

Paytm says consumer data safe after founder's personal data stolen

"This is a case of personal data theft of Vijay Shekhar Sharma, where three arrests were made yesterday," the company said in a statement. "Paytm would like to reiterate that all our consumer data is protected with the highest & most impenetrable levels of security."

Paytm Mall trusts fashion, grocery to drive its growth

Vijay Shekhar Sharma says firm is targeting gross sales of about $500 million during festive season

E-comm sites under scanner for selling spurious cosmetics

Drugs Controller General of India (DCGI), issued notices to these companies on Monday after it found these online sites selling various cosmetic products which were imported without registration or manufactured in the country without valid licence.

Paytm founder's secretary, 2 more held for Rs 20 crore blackmail in Noida

The trio claimed to be in possession of data that included personal information on Sharma that the former secretary, Sonia Dhawan, is suspected to have stolen as she had access to his laptop, phone and office desktop.

Amplience Named "Hot Vendor" by Aragon Research

Leading analyst firm predicts that by year-end 2020, 50% of enterprises will abandon their traditional Website Management approach and shift to Dynamic Experience Management NEW YORK, August 1st, 2018 -- Amplience, the global leader in cloud-based Content Management and Asset Management Software-as-a-Service, today announced it has been included in the list of "Hot Vendors" in the "Hot Vendors in Dynamic Experience Management, 2018"[1] report by Aragon Research, Inc. Aragon Research predicts that by year-end 2020,... Source: RealWire

Nosto and Knomo bag AI and personalisation wins at the eCommerce Awards for Excellence

Nosto’s AI-powered personalisation solution for bag and tech accessories retail brand Knomo has been recognised as a double-winner in the eCommerce Awards for Excellence 2018. It was honoured with both the ‘Best use of AI’ and ‘Best use of Personalisation’ awards at the annual online retail industry event. The winning solution, which was implemented in partnership with the ecommerce team at Knomo, relies on Nosto’s AI analysing visitors’ online behaviour to personalise the shopping experience.... Source: RealWire

New AI-based ecommerce personalisation tech helps golf retailer increase online order values by 18%

Function18 doubles on-site engagement and makes visitors 1.3x more likely to buy with newly launched Nosto technology that delivers a ‘personalised store to every customer’Function18.com, which sells golf clothing from top sports brands such as Nike and Adidas, has seen an 18% increase in average order values while doubling page views and time-on-site with new AI-powered personalisation technology from Nosto. The newly launched technology can automatically personalise every element on a retail site from the... Source: RealWire

First ever multi-million-dollar artwork tokenised and sold on blockchain

Warhol painting successfully raises funds using smart contracts and cryptocurrencies.05 September 2018 - LONDON: For the first time ever, a multi-million dollar tokenised artwork, Andy Warhol’s 14 Small Electric Chairs (1980), has been sold to qualified participants on Maecenas, an art investment platform built on blockchain, in the private beta launch of the platform. Facilitated in partnership with London-based Dadiani Syndicate, a fine art gallery, the cryptocurrency auction attracted over 800 sign-ups within weeks, several... Source: RealWire

Episerver named a leader again in the 2018 Gartner Magic Quadrant for Web Content Management

Research analysts evaluated Episerver on ability to execute and completeness of visionLONDON, UK – 6 August 2018 – Episerver, the company transforming digital experiences, today announced its position in the Leaders quadrant of Gartner’s 2018 “Magic Quadrant for Web Content Management”[1] for the fourth year in a row.Gartner analysed Episerver among 18 total vendors of web content management tools and evaluated each based-on completeness of vision and ability to execute. According to Gartner, Leaders “execute... Source: RealWire

Digital Marketing & eCommerce M&A volumes and values rebound in the fight for consumer attention and spend

London, UK - 7 September 2018 - As Amazon hits a trillion dollar valuation, Hampleton Partners’ latest M&A Market Reports on e-Commerce and Digital Marketing reveal that the number of deals in both sectors is rebounding after the slowdown which started in Q2 2017. Associated transaction values are rocketing to the near record-peaks achieved in Q4 2015. This rebound is emblematic of established retailers and online players buying-out competitors or snapping-up individual online retail niches... Source: RealWire

'Time to get ahead of the returns game' says B-Stock

‘It’s time to start thinking seriously about the return value in consumer electronics’.That’s the message from returns and overstock specialists B-Stock as the annual flurry of video games released for Autumn and Christmas takes place. Ben Whitaker, Director EMEA at B-Stock, suggests that looking into the value of such products could well be a way to invigorate retailers, both those based in traditional brick and mortar stores and those using eCommerce platforms.Whitaker said: “A stark... Source: RealWire

New Whitepaper Helps European Postal and Logistics Industry Address Growth Pressures

A new whitepaper designed to help the European Postal and Logistics industry address the challenges of “last mile” delivery through the use of technology has been published today by rugged mobile device manufacturer Panasonic Toughbook and Zetes, an innovative technology company helping businesses achieve agility, visibility and traceability across their end-to-end connected supply chain. With the explosion of ecommerce, the pressures on the postal and logistics industry and its workforce are increasing. Online sales across... Source: RealWire

UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion

Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbotsReading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this... Source: RealWire

Former eBay Executive Joins Amplience as Chief Revenue Officer

Michael Jones brings leadership experience in ecommerce, mobile commerce and Software-as-a-Service to Amplience as customers adopt its Content Management platform globallyNEW YORK, August 14, 2018 -- Amplience, the global leader in cloud-based Content Management and Asset Management Software-as-a-Service, today announced that Michael Jones has been appointed Chief Revenue Officer to support the company’s ongoing global growth and help customers deliver compelling, personalized experiences that increase revenues. As Chief Revenue Officer, Jones is responsible for all... Source: RealWire

COTTON USA reveals latest UK shopping trends

Man-made fibres are falling out of fashion, as more UK consumers choose natural materials 45% of Brits feel optimistic about their current financial situation, compared to 37% in 2014UK consumers believe manufacturers, followed by brands and themselves, are to blame for non-environmentally friendly fashion16 July 2018, London – New research released today by COTTON USA reveals the latest shopping habits of UK consumers – including where and how consumers buy products, their financial optimism, qualities... Source: RealWire

New Searchmetrics study: Google now wants brands to get niche-specific

Google ranking factors study highlights big variations in search strategies for different niches − from ‘weight loss’ to ‘furniture’ and ‘financial planning’San Mateo, October 17, 2018 ‒ Brands’ organic search strategies on Google should now be tightly tailored to the niche they operate in, according to the latest research by Searchmetrics. That’s because Google’s use of technologies such as AI and machine-learning are helping it pin-point, more clearly than ever, the specific factors that satisfy... Source: RealWire

Qubit Announces New Integration with SAP® Applications That Brings True Personalization to Ecommerce Businesses

Qubit’s integration will allow retailers using SAP® Customer Experience to increase revenue by as much as 6 percent [London and New York - 19 JULY 2018] Qubit Digital Ltd, a leader in marketing personalization technology, today announced that Qubit 2.0 now integrates with SAP® applications, including SAP® Customer Experience. The Qubit Pro and Qubit Aura products, which allow ecommerce companies to create truly personalized experiences that can increase revenue by up to six percent, can... Source: RealWire

Waitrose & Partners launches two-hour delivery trial

Supermarket partners with On the dot to offer customers two-hour and same-day deliveriesLONDON, 19th September 2018 – From today, Waitrose & Partners customers can have their food and drink delivered straight to their door within two hours or on the same day for the first time as part of a new trial.The supermarket has teamed up with On the dot, the last mile retail delivery startup*, to launch ‘Waitrose Rapid Delivery’ in selected London postcodes... Source: RealWire

Luxury brand Diane von Furstenberg attributes 11% of revenue being driven by personalization

After online overhaul, Qubit Pro and Qubit Aura used to create seamless multi-channel visitor journeys[NEW YORK - 23 AUGUST 2018] - Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, Diane von Furstenberg (DVF) has been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences - serving the right message, offer or product in the right place and at the right time, increasing brand engagement... Source: RealWire